Covid Procedures at Onebody

The following information is based upon a comprehensive Covid-19 risk assessment for Onebody Clinic.

Onebody Clinic is open now for face-to-face appointments for Physiotherapy and Osteopathy. 

Over the last weeks, we have been offering only video based appointments to support the governments "Stay Home" message. We will continue to offer video consultations, and will be following a "Virtual First" approach to care. If we can help via video, that is what we will offer first. 

However, if your conditions requires urgent face to face help (you have worrying symptoms that need to be fully assessed), is time-sensitive (will get worse if not seen in a timely manner, such as post-surgery of injury), or has been worsening despite virtual consultations, then we are now able to offer face to face treatment. If you would like to find out if we can offer you face to face appointment, call us on 02070183980, or email us on and we can help you. 

As we start to offer face to face appointments, we continue to work to prevent the spread of covid by our fully overhauled infection control procedures.

These measures are based on the updated government guidance and the PPE advice as provided by the NHS, CSP and HCPC. They will be reviewed regularly.

Patients - what you need to know. 


Appointment Booking

  • Prior to booking, patients will be asked to complete a symptom screening questionnaire. This can be done over the phone, or via email. This is to ensure that if you (or the people you live with) have had any symptoms of covid-19 that you do not attend the clinic. This is for your safety, and the safety of our staff and other clients. ​​You can see the Symptom Questionnaire here. 


  • We will ask you to arrive promptly for your appointment. lease do not arrive before your appointment time. We will be ensuring there is no congregating in the reception area.

  • We will ask you to wear a face covering. If you do not have one, we will provide one for you. 

  • We will require you to wash and sanitise your hands upon arrival. 

  • Patients will be asked to keep all keys, phones etc in their bag or pockets.

  • We are asking all our clients not to use our toilet facilities to avoid creating more areas of possible transmission. 


We are no longer accepting cash payments in the clinic. Payment is by card only. 

Patients will always have the option of paying by Bank transfer. if they prefer. 


Please keep your mask on until you fully exit the clinic. 

In the clinic - Our procedures to keep us all safe from Covid. 



  • We have placed a 15 minute break between each appointment to enable cleaning and to avoid contact between patients.

  • A maximum of two treatment rooms will be in use at any time, with staggered appointment times, to ensure social distancing in the clinic shared areas. 



  • Staff cannot attend with ANY cold or flu like symptoms.

  • Staff are encouraged to come to work by walking/cycling or driving. If coming by public transport they must wear a face covering as per guidance.

  • Staff can only be present at the clinic at the time they are scheduled, and not congregate in communal areas.



  • Clients will be asked to wear a face covering during their time in the clinic.

  • Personal protective gear will be worn by all clinicians in accordance with PHE guidelines.

  • All clinicians are currently required to wear;

    • Type IIR surgical face mask.

    • Disposable gloves.

    • Disposable aprons.

Treatment rooms

  • All fabric couch coverings and pillow cases have been removed.

  • All non-cleanable equipment has been removed from treatment rooms.

  • All potential touch points have been identified.

  • All touch points will be cleaned with disinfectant between every appointment.

    • Examples: Treatment couch, face holes, side of chairs, desks, coat hangers, door handles.

Communal areas

  • Communal areas and associated touch points will be cleaned with disinfectant regularly;

    • Examples: door handles, reception counter, basin tops, chair arms, coffee machine, kettle, fridge door etc.

  • Physical distance guidance shall be observed at all times

  • All non-cleanable objects will be removed. 


  • We ask that you do not use our toilet facilities.

  • If you do need to use our facilities, full hand washing and sanitising protocols must be followed, and the WC will be sanitised afore it is able to be used again. 


The above list will be under regular review and adapted to PHE, CSP and Government guidance.